TPP is starting the new financial year with a new year's resolution - to
build on and develop new channels of communication between ourselves and
our users.
We pride ourselves on being a company that listens to its customers. One of the
things that our first National User Meetings has taught us is that our customers
want to be kept up-to-date with who's who and what's going on at TPP, and to
know that when they have a problem, we will listen.
The recently implemented 'Helpful User Points' initiative in Chatrooms is working
well. The number of messages posted by users has increased, as has the number
of helpful responses from other users. This delights us as it means that the
people who use SystmOne day-in day-out are sharing their experience and their
knowledge with others.
Another recent initiative lets SystmOne users access the calls logged between
their organisation and TPP. This makes TPP's process more transparent and allows
users to see what progress is being made on their calls.
New to SystmOne's users are two newsletters, both to be sent out monthly to different
groups of our users.
'PCT Rollout Review' goes out to our Primary Care Trust contacts, keeping them
informed of how best to help their units as they move to SystmOne, how to keep
in touch with TPP and how others have improved services through implementing
SystmOne. Issue 1 features a case study of Lincolnshire LHC, and an invitation
to PCTs to join us on a conference call every Monday.
'TPP Times', which goes out to users across all of SystmOne's modules, contains
the latest TPP news and features, and includes profiles of our teams and directors,
as well as information on development suggestions and what's changing in SystmOne.
In Issue 1, readers learn about our recent National User Meetings, the history
of SystmOne and TPP, and who's who in Customer Relationships at TPP.
These new methods of communication demonstrate TPP's dedication to providing
SystmOne users with ways of keeping in touch, which is what they have told us
they need.
20 April 2006
Commitment to Communicate
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